on your first order
Online Ordering policy:
Most online clothes selling relies on the customer ordering more than they need and returning most if not all of it.
Here at Penny Burdett we take a different approach.
We want to use a less wasteful, more ecological and bespoke way of operating. We believe in slow fashion, we believe in sustainability. We believe in slow fashion, we believe in sustainability.
Because we craft make the clothing locally, and only make one garment in each size, we encourage you the customer to send us your measurements, your height, and the style and colour that you like, so that we can treat you as we would do if you were in our shop.
We want to carefully check that your order is correct before sending it out, and this may include sending photos of alternative suggestions that might well suit you too.
If we don’t have your size or colour in stock, we will probably be able make it to order for you, which of course will take a little longer. All our yarns are dyed to specification so It will depend if we have the yarn colour in stock.
This way of operating will, we hope, lead to less returns, less duplicated stock, less waste, lower transit costs, less delivery traffic pollution....altogether better for the environment...